Shipping policy
Shipping Policy
At LOCATE, we aim to deliver your order as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–2 business days. During product launches, restocks, or promotional periods, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
Netherlands
1–3 business days
Europe
3–7 business days
International
5–10 business days
Please note that delivery times are estimates and may vary depending on your location and local carrier services.
Shipping Costs
Shipping costs are calculated at checkout based on your destination.
Free Shipping
- Netherlands: Free shipping on orders over €75
- Europe: Free shipping on orders over €120
Customs & Duties
International orders outside the European Union may be subject to customs duties, import taxes, or additional fees imposed by local authorities.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.
Incorrect Address Information
Please ensure all shipping information is entered correctly before placing your order.
LOCATE is not responsible for orders delayed, lost, or returned due to incorrect address details provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
We will work with the shipping carrier to resolve the issue.
Contact
If you have any questions regarding shipping, please contact us at: info@locate-official.com